Terms of Service

Please read these terms carefully before using IgniteHeal services

Last updated: August 19, 2026

1. Acceptance of Terms

By accessing and using IgniteHeal ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

IgniteHeal provides a comprehensive clinic management system designed to streamline healthcare operations. Our services include but are not limited to:

  • Patient management and electronic health records
  • Appointment scheduling and calendar management
  • Billing and payment processing
  • Inventory and pharmacy management
  • Staff and resource management
  • Reporting and analytics

3. User Accounts

To access certain features of the Service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information is accurate and up-to-date

4. Privacy and Data Protection

We are committed to protecting your privacy and the security of your data. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

As a healthcare service provider, we maintain compliance with applicable data protection regulations including HIPAA (Health Insurance Portability and Accountability Act) and other relevant healthcare privacy laws.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Share your account credentials with unauthorized users

6. Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your subscription plan. We reserve the right to modify our pricing with 30 days' notice.

All payments are non-refundable except as expressly stated in our refund policy. Failure to pay may result in suspension or termination of your account.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by IgniteHeal and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you submit to the Service, but you grant us a license to use, store, and process that content as necessary to provide the Service.

8. Limitation of Liability

In no event shall IgniteHeal, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

9. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: admin@igniteheal.com
Phone: +61 481 327 660 · +65 8927 2790